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Our Body camera experience.

Did you know?

Over 3000 Law Enforcement Officers use Wolfcom Body Worn Cameras while on duty.

 

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 Body Worn Cameras for the Professional

Wolfcom Body Worn Cameras are made specifically for Law Enforcement and Military

Military and Law Enforcement Grade Body Cameras

The Photo Function lets and officer photograph crimes scenes, bodily injury and property damage.

The Most Versatile Body Camera ever made

Body cameras record interactions with the public and reduces complaints!

Find out why Police Officers are making the change to Wolfcom

Our Body Cameras are comfortable with multiple functions and features

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"Because Cops Deserve The Best"

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Wolfcom Vision Body Camera

 

Help and Troubleshooting

 

 

 

 

 

Trouble Shooting Guide for the Wolfcom Vision

 

Problem

Possible Causes 1

Possible Causes 2

Possible Causes 3

Possible Causes 4

Unit does not power on.

 

Battery is dead

Using the included USB cable and power adapter. Please charge the unit for at least 2 hours. when charging the pilot light at the top of the unit will turn yellow. Once the unit is fully charged the pilot light will turn green.

Unit is frozen.

This may have happen by sliding multiple switches at the same time. The unit is design to lock up if switches are slid at the same time. Please use a small pointed object like a paperclip and press the reset button at the bottom of the unit to the right of the USB socket.

 

The Wolfcom Vision has a built-in over heat sensor that will power off the unit if in high temperatures. This usually will happen if you are located in deserted environments and left  in extreme heat for an extended period of time. Please use a small pointed object like a paperclip and press the reset button at the bottom of the unit to the right of the USB socket.

 

The unit will not start recording.

Battery is dead

Using the included USB cable and power adapter. Please charge the unit for at least 2 hours. when charging the pilot light at the top of the unit will turn yellow. Once the unit is fully charged the pilot light will turn green.

Memory may be full.

On your PC, open the Wolfcom Vision setup software and connect your unit with the included USB cable to your PC. Then power on your unit and click on "Connect to computer". On your PC click on "My Computer". Right click on the folder for your body camera and select properties. If the memory is full, you will have to go into the folder and delete some files.

Unit is frozen.

This may have happen by sliding multiple switches at the same time. The unit is design to lock up if switches are slid at the same time. Please use a small pointed object like a paperclip and press the reset button at the bottom of the unit to the right of the USB socket.

 

The unit is frozen or turned off and will not power on

Battery is dead

Using the included USB cable and power adapter. Please charge the unit for at least 2 hours. when charging the pilot light at the top of the unit will turn yellow. Once the unit is fully charged the pilot light will turn green.

Unit is frozen.

This may have happen by sliding multiple switches at the same time. The unit is design to lock up if switches are slid at the same time. Please use a small pointed object like a paperclip and press the reset button at the bottom of the unit to the right of the USB socket.

The Wolfcom Vision has a built-in over heat sensor that will power off the unit if in high temperatures. This usually will happen if you are located in deserted environments and left  in extreme heat for an extended period of time. Please use a small pointed object like a paperclip and press the reset button at the bottom of the unit to the right of the USB socket.

 

Unit is not taking pictures

Photo button can be stuck.

Please contact your local dealer or rep

The flash always flashes when I take a picture.

This is normal.

The Unit is programmed to flash to capture a clear image. this cannot be reprogrammed

Why don’t I have Pre-record

You may have the  "Consumer Edition".

If you would like to have pre-record.

Please contact your local dealer or rep

Solution.

You may have to contact your admin to set your unit into Pre-record mode.

The switches are always moving and stops my recording

Solution.

Set your unit into "Easy Mode" (See User Manual page 34)

Solution.

Set your OTR on unit into "Advance" (See User Manual page 46 [#24])

When I plug my unit to a PC, the unit will not recognize on my PC?

Drivers not installed.

The included drivers (download)  have not been installed into your PC (See User Manual page 6)

Wrong USB Cable.

Please make sure you are using the Included USB cable only.

The USB cable may be damaged.

Please replace the USB Cable with only Wolfcom Vision cables.

Please contact your local dealer or rep

The USB port on the unit may be damaged.

Please contact your local dealer or rep

When I plug my unit to a PC, the unit will not recognize on my PC software.

Switches are in the wrong position.

Make sure all the switches on the unit are in the up position. Then plug in the USB cable and slide down OTR (power) switch.

Wrong USB Cable.

Please make sure you are using the Included 3ft USB cable only.

If you purchased a docking station do not use the 8ft USB cable with the Unit.

The USB cable may be damaged.

Please replace the USB Cable with only Wolfcom Vision cables.

Please contact your local dealer or rep

The USB port on the unit may be damaged.

Please contact your local dealer or rep

When I plug the unit into the docking station and its connected to my computer nothing happens

USB Plugged into wrong USB port on the back of the docking station.

The USB cable needs to be plugged into the middle port that says PC.

Drivers not installed.

The included drivers (download)  have not been installed into your PC (See User Manual page 6)

Wrong USB Cable.

Please make sure you are using the Included USB cable only.

The USB cable or port may be damaged.

Please replace the USB Cable with only Wolfcom Vision cables.

Please contact your local dealer or rep

When I plug the unit into a PC, the unit begins recording Video

The unit's function switch is set on Car mode.

Please slide the function switch up into Normal.

 

 

 

The Red Pilot light on the top of the unit will not turn off.

Unit is frozen.

This may have happen by sliding multiple switches at the same time. The unit is design to lock up if switches are slid at the same time. Please use a small pointed object like a paperclip and press the reset button at the bottom of the unit to the right of the USB socket.

 

 

There is no Vibration when I turn on the unit

Unit is frozen.

This may have happen by sliding multiple switches at the same time. The unit is design to lock up if switches are slid at the same time. Please use a small pointed object like a paperclip and press the reset button at the bottom of the unit to the right of the USB socket.

 

 

Unit does not charge when using the wall charger or plugging into the PC

Your wall power outlet may not be working. Please try another wall outlet

The USB cable may be damaged.

Please replace the USB Cable with only Wolfcom Vision cables.

Please contact your local dealer or rep

The Power adapter or USB port on the PC may be damaged.

Please try another USB port or another PC or try replacing the adapter

The USB port on the unit may be damaged.

Please contact your local dealer or rep

Wolfcom set up software is asking for password but I did not set one.

Solution.

Please contact your local dealer or rep

Setting password

Make sure you input your new password in the "Change Password" section and click on "SUBMIT" and set your password to "ON". (See User Manual page 46 [#24])

The flash light is not working

Solution.

Please contact your local dealer or rep

The photo and video files do not have the correct date and time stamped.

Your computer time may not be correct.

Make sure the time on your computer is correct. our unit are programmed to sync with your computers time.

When playing back a video file on my PC, there is video but no sound

Your PC may be missing the proper video codec.

Please contact your local dealer or rep

You may have Audio set to "Off" in the Wolfcom Configuration software. Please Change the Audio settings to "On"

There may be something blocking the Microphone on the unit.

Please make sure there is nothing blocking the Microphone

When playing back Video, it plays through QuickTime.  I want it to play through Windows Media Player

You have your default player as QuickTime. The Videos files can play on just about any kind of player. Just change your default player to Windows Media or right click on the Video File and Select "Open With", and select the player you would like to use.

Not finding an answer?

Please contact your Local Dealer or Representative.

 

 

 

 


 

 

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